The best way to apply is by completing our online application form through our online portal. Register your details and you'll have full access to submit, view, amend and make payments online. It takes 5 minutes to register and is completely free.

On average our customers complete their applications in 15 minutes.

Before you start your application, please review the checklist below. Having everything ready will help ensure your application process is as smooth and efficient as possible.

Site location

• Full address, including postcode and (if available) grid reference or What3Words.

Number of services

• Confirm how many electricity connections you need to be disconnected.

MPAN or Meter Serial Number

• Your 13‑digit MPAN for each electricity connection you want disconnected. This can be located on the Supplier Electricity bill.  
• If you can't find your MPAN, contact our MPAS team on 01738 340627 or email mpas@sse.com with your Meter Serial Number (MSN) and full address. 
• Your Meter Serial Number (MSN) for each electricity connection you want disconnected. This number is printed on the front of your electricity meter and usually contains both numbers and letters. 
• Please note: MPAN details can only be provided via email. 

Letter of Authority (LOA)

• If you are not the landowner, you must supply an LOA.
• You can find out what information is required here: Letter of Authority – SSEN.

Project details

• When you need the disconnection to take place.
• Who will be managing the project and covering the costs, including their contact details.
• Whether you want us to include excavation/digging works in your quote or if you will arrange your own.

Once submitted, we’ll use this information to begin designing your disconnection and prepare your quote. You can track the progress of your application online by logging in to our online portal.

If you wish to apply to disconnect your unmetered supply from our network (street furniture only), please visit our Unmetered Connections page.

Need help? We're here if you have any questions, just get in touch on 0800 048 3516 (option 2, then option 3) or through our online portal.

In most cases, we won’t need to visit your site to prepare your quote. Instead, we’ll send you an easy‑to‑use link by text or email that walks you through exactly what photos or videos to take. This helps us create an accurate quote tailored to your site and provides us with visibility on what the job entails.

You’ll hear from your quoter within 10 working days to discuss your design and prepare your quote. They’ll give you a call to talk through your requirements, explore design options, outline the costs, and answer any questions you may have.

The total cost of your disconnection will depend on the specific work required at your property or on your land.

Below are our minimum base costs, which do not include:

• VAT
• Legal permission costs
• Permit costs
• Traffic management costs

These additional charges may apply depending on the work needed at your site.

Common disconnection types and minimum costs

1. Underground Service Disconnection — Hard Surface 

If your connection point is located under a pavement, driveway or other hard surface, and you have asked for SSEN to complete digging works.

Scotland - £941

England - £1,066

2. Underground Service Disconnection — Soft Ground

If your connection point is beneath grass or soil, you have asked for SSEN to complete digging works.

Scotland - £364

England - £321

3. Overhead Service Disconnection 

If your property is supplied by an overhead line, and the disconnection can be carried out without affecting neighbouring properties.

Scotland - £531

England - £696

4. Underground Service Disconnection

If your connection point is underground and you are completing your own digging work.

Scotland - £231

England - £212

If you need to make any changes, just get in touch with your quoter, they’ll update your details and issue a revised quote that better meets your needs.

Your quote will be valid for 90 days. If you're quote has expired give us a call and we can arrange for a new quote to be issued.

Your quoters contact details can be found on your quote letter. Alternatively call us on 0800 048 3516 (option 2, then option 3).

Accept and pay for your quote when you are fully ready for work to be completed. We aim to complete our work within 4–6 weeks. If this is a large project this will take longer.

The quickest way to accept and pay is online through our online portal. Other ways to pay can be found in your quote letter.

Usually, work will be booked in between 4 - 6 weeks from when payment has been made.

Your Project Manager will contact you within 2 days of payment to discuss next steps. We recommend speaking with your Project Manager before you start to get your site ready to ensure you have all of the information you need specific to your site.

Each site has difference requirements, some of the responsibilities we are responsible for may include, however you project manager will explain what applies to you and your site:

• Obtaining land rights
• Obtaining permits
• Site visits
• Digging onsite/offsite
• Booking dates to disconnect SSEN equipment
• Notify your supplier of the date we will be disconnecting your electricity cable

Once we’ve agreed your appointment date with you, we’ll contact your energy supplier (the company you pay your bills to and who owns your meter) to let them know when the disconnection is planned. They must receive this notice before the work can go ahead.

Your supplier needs:

• 10 working days’ notice for a single MPAN
• 25 working days’ notice for multiple MPANs

We’ll always offer you the earliest possible appointment that meets these notice periods. If you do not hear from your supplier, we recommend you contact them directly to secure an appointment with them.

We recommend not completing onsite work until you have spoken with your project manager. They will outline what you need to do in order to be site ready this may include:

• Agreeing a date for us to disconnect out our equipment
• Agree a date for your supplier to remove your meter

Yes, once we have met the notice period required we can continue with our work. However, we will NOT remove any meters, these will be left onsite ready for your supplier to remove.

If you’re not ready for the work to start, please let your Project Manager know. We’ll work with you to rearrange the schedule. To avoid any potential abortive fees, make sure you notify us at least 72 hours before the planned start date.

We’ll make sure your confirmation of disconnection letter is emailed to you within 5 working days after we complete the work. We’ll send it to the email address you provided in your application, so you won’t need to do anything further.

If it hasn’t arrived after 5 working days, your project manager will be happy to help and check this for you.

If you requested onsite digging from us, we will complete the digging as part of the new connection. Once our equipment has been installed, we will return within 10 working days to refill any digging we completed onsite.

We’re here to help! Contact your Project Manager using the details in their email. Alternatively call us on 0800 048 3516 (option 2, option 3).