If you're experiencing an issue with your power or if you see damage to our network, please call 105

Our service offers:

• Priority treatment during planned or unplanned power cuts
• Connection to local emergency services
• Emergency power supplies
• Safety advice tailored to your needs
• Provisions for your community
• Peace of mind

All our Priority Services are FREE

You may way to be on our register if you:

• Are deaf or hard of hearing
• Have a disability
• Live with children under five
• Are blind or partially sighted 
• Have a chronic illness
• Use medical equipment/ aids reliant on electricity 
• Are over 60 
• Temporarily need extra support

Of course, everyone has different needs so feel free to contact us to discuss your requirements. 

Do you have a question regarding a new electricity connection, you can find more information on our services here:

New electricity connection

Or if you wish to speak to a member of our team, please give us a call. We are open from 08:00 -17:00 Monday to Friday.

For more information, download our connections introductory & delivery information packs:

Delivery information pack

Introductory information pack

ICP/IDNO Information pack

Working near our network?

If you're working near our network or need to report a non-emergency issue, you can find out more information by visiting our existing electricity supply page.

Or you can call us on 0800 048 3516 (option 3).

Changing your existing electricity supply?

If you're looking to change your existing electricity supply, you can find out more information by visiting our existing electricity supply page.

Or you can call us on 0800 048 3516 (option 2).

When things go right, we want to know about it. Use our form to let us know if you wish to pass some kind words on to a member of our team.

We always aim to provide a 10 out of 10 service to every customer that contacts us. We understand that sometimes, things don't go as planned, and we want to hear about these situations as we can learn from them to help provide a better service in the future and hopefully, provide you with satisfactory resolution. 

SignDirectory provide a Video Relay Service (VRS) where you can use BSL via a video link to interpreter whilst the interpreter talks with us via the phone.

In Scotland:

In England:

During working hours (Monday to Thursday 8am - 5.30pm; Friday 8am - 5pm) you will be connected directly to the Media team. For urgent enquiries out of hours, your call will be routed to our Customer Contact Centre who will take your details and contact the Duty Media Officer to call you back.

If it's SSE Energy Services you're looking for (now owned by OVO Energy since January 2020), you can reach them on 0345 026 2658.

We welcome enquiries from professional journalists, and we provide a 24-hour service for urgent enquiries.